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10:48:36-06 hulk Sophos Installer: Failed to connect with receipt 10:48:36-06 hulk Sophos Installer: "" success: NO 10:48:36-06 hulk Sophos Installer: "" success: NO 10:48:36-06 hulk Sophos Installer: "" success: NO 10:48:36-06 hulk Sophos Installer: "" success: NO 10:48:36-06 hulk Sophos Installer: "" success: NO 10:48:36-06 hulk Sophos Installer: "" success: NO 10:48:36-06 hulk Sophos Installer: "" success: NO 10:48:36-06 hulk Sophos Installer: "installer.writeReceipt" success: NO 10:48:36-06 hulk Sophos Installer: "installer" success: NO 10:48:36-06 hulk Sophos Bootstrap: Received failure notification: (1) 10:48:36-06 hulk Sophos Installer: Successfully sent the installer telemetry 10:48:37-06 hulk Sophos Installer: Server connection successfully validated 10:48:38-06 hulk Sophos Installer: Feedback json file was successfully uploaded (status code: 201). launch path not accessible 10:48:36-06 hulk Sophos Installer: Failed to launch receipt. 10:48:36-06 hulk Sophos Installer: Failed to launch receipt at /Library/Application Support/Sophos/saas/Installer.app/Contents/MacOS/tools/InstallationDeployer.
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If you get this error while trying to (re)install Sophos Endpoint or even Sophos Home and in /var/log/install.log you see something like: 10:47:56-06 hulk Sophos Bootstrap: System verified 10:48:36-06 hulk Sophos Installer: Installing saas version 9.6.5 10:48:36-06 hulk Sophos Installer: Upgrading the "saas" product 10:48:36-06 hulk Sophos Installer: "" success: YES 10:48:36-06 hulk Sophos Installer: Removing files belonging to components: 10:48:36-06 hulk Sophos Installer: "" success: YES 10:48:36-06 hulk Sophos Installer: "" success: YES 10:48:36-06 hulk Sophos Installer: Failed to launch receipt at /Library/Application Support/Sophos/saas/Installer.app/Contents/MacOS/tools/InstallationDeployer. Contact your computer system administrator or Sophos Technical Support for further assistance.”